Dealing with Complaints Policy

The Village Hall is committed to respond to and resolve any complaint for which it is responsible quickly and completely. 

Our objective is to:

  • deal with any complaint fairly, efficiently, effectively and in a consistent manner throughout;
  • ensure complaints are the catalyst for lessons learned for improvement.
  • increase customer satisfaction;

Our first response is to resolve the complaint immediately and informally. 

Contact can be made in whatever way suits the complainant whether by phone, email or in writing. 

Complaints are given full and fair consideration as we want our customers and colleagues to be proud to be associated with the Village Hall.

David Pepper

Chair East Meon Village Hall Committee